Mobile Lab Team Leader

Summary:

Conduct analysis of exhibits and follow the associated processes.

Reporting to:

Operations Manager (Mobile Device Lab)

Location:

Stratford upon Avon

Department / Division:

Digital Forensics

Application Deadline:

Main Job Summary

Conduct analysis of exhibits and follow the associated processes. To manage, coach and monitor all aspects of the Mobile Device Lab in conjunction with your line manager and the Forensic Case Team. Monitor all levels of performance to ensure high levels of efficiency, ensuring case management and efficient use of resource whilst being customer centric.

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Main Duties & Responsibilities (other duties may be assigned):

Same as analysts with the addition of the below responsibilities:

Assign case work to analysts and utilise CCL’s case management system to effectively and proactivity manage case work of individuals to maintain efficiency, ensure deadlines are maintained and to monitor ‘on hold’ cases
Lead and motivate your team members to perform to the best of their ability
Assist with basic HR tasks and monitoring and provide feedback for one to one reviews
Ensure analysts record the correct time and notes on projects and preserve TRTs
Dip sample analysts output to ensure all quality and policy requirements are being met
Monitor and address any challenges that may affect productivity and have an impact on the customer
Manage all aspects of our current ISO standards and ensure that all current ISO processes and documentation are up to date and are being adhered to
To actively liaise with Forensic Case Team to ensure maximum efficiency, clarity and ensure that customer requirements are met
Maintaining a safe, secure and legal work environment; developing personal growth opportunities for staff
To accomplish results by communicating job expectations; planning, monitoring, appraising; coaching, counselling, and disciplining employees
To develop, coordinate and enforce policies, procedures and productivity standards
To maintain overall quality of service by enforcing quality and customer service standards; resolving quality and customer service problems and recommending improvements
To actively liaise with Forensic Case Team to ensure maximum productivity and efficiency

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Required Skill Set & Experience:

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous experience working as a digital forensics practitioner in computer forensics
Sound understanding of current ACPO guidelines and Forensic Regulator’s requirements (ISO17025)
Excellent understanding of leading operating systems
Previous experience using the leading industry standard tools
Previous people management experience
Ability to work independently and make sound and reasoned judgements
Ability to develop and lead people to ensure they are achieving their maximum potential
Sound analytical and interpretation skills
Ability to work with precision, accuracy with high attention to detail
Computer literate
Excellent planning and organisational skills

Education

Degree level qualification (2:2 or above) BSc in IT, Computer Science or Digital Forensics is desirable

Core Role Competencies:

Personal attributes

Positive ‘can do’ attitude
Confident communicator at all levels
Team player
Ability to work under pressure
Conscientious and reliable
Solution focused

Competencies (some or all of these MAY be assessed during the process)

Job Knowledge
Effective Communication
Leadership
Management Ability
Partnership Working
Personal Awareness
Personal Effectiveness
Problem Solving
Respect for Diversity
Service Delivery
Team Working

Other Role Requirements:

Minimum 5 years UK residency
Full driving license
Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.

CCL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.